RETURNS
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
If you’re unhappy with your item once you receive it, please contact us as soon as possible. We’re happy to communicate with you and work together to resolve any issue, whether it was a mistake on our end or yours.
The buyer is responsible for return shipping costs. If you do not contact us within 10 days of delivery, we will not be able to accept the return, issue a refund, or send a replacement.
HANDMADE DISCLAIMER
All of our items are handmade, so small imperfections and inconsistencies that fall within the normal range of handmade products may occur.
These may include very small bubbles, slight variations in color compared to how the item appears on screen, or other minor marks that do not affect the functionality or overall aesthetic of the item.
Returns will not be accepted based solely on these normal handmade characteristics.
DAMAGE & CARE
We do not replace items that break or are otherwise damaged while in your possession or through regular use.
This includes lost earrings or items damaged through bending, scratching, pulling, or rough handling.
Many of our earrings and jewelry pieces are delicate and should be handled with care. Components attached with jump rings may break if pulled or handled roughly.
We are not responsible for damage that occurs after an item has been safely delivered due to improper handling or normal wear and tear.
SHIPPING LIABILITY
We are not responsible for delays, lost packages, stolen items, or other issues caused by Canada Post or another shipping carrier once an order has left our hands.
We are also not responsible for the time it takes for a carrier to scan or process a package after it has been shipped.
If you have questions or concerns about your shipment, please contact us and we’ll do our best to help.
DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us within 5 business days if your item is defective, damaged, or incorrect.
We’ll review the issue and work with you to find an appropriate resolution.
FINAL SALE
Unfortunately, we cannot accept returns or issue refunds for:
- Sale items
- Gift cards
REFUNDS
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: