RETURNS
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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
If you're unhappy with your item once it has been received, please let us know immediately so we can try to resolve any issue that may have been a mistake on our part or yours, and we can communicate together.
Buyer must pay return shipping if a return is requested. If you do not contact us within 10 days of delivery, we will not issue refunds, grant returns, or mail replacements.
All items are handmade, and therefore some small imperfections/inconsistencies (that fall within a normal range for a handmade item) may occur. Examples of these may include very small bubbles, slight variances of colour from what appears on screen, or other small marks that in no way affect the functionality or overall aesthetic appeal of an item. Returns will not be accepted on the basis of small imperfections such as these.
We do not replace items if they break or are otherwise damaged while in your possession, or with regular use. We are not liable or responsible for replacing lost earrings that fall off or got lost during use.
Many styles of earrings may be fragile and delicate, and must be handled with care - which means that if you bend the parts, scratch the surface, or pull roughly on the components attached with jump rings, they will likely break. I will not replace items that have been damaged due to rough handling after they’re safely delivered to you.
We are not liable for the amount of time the post office takes to scan in an item or if a package is lost by Canada Post, and we will not give refunds on this basis. Once an item leaves my hands, we are not responsible for issues that may be caused by Canada Post, including delayed delivery, lost items, stolen items, etc. However, please contact me if you have questions or concerns.
You can always contact us for any return questions at jenn@jennybefree.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. You have 5 business days to do so!
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jenn@jennybefree.com.
