RETURNS
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Sale items are final sale.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
If you are unhappy with your item once you receive it, please contact us as soon as possible. We are happy to work with you to resolve any issue, whether it was a mistake on our end or yours.
The buyer is responsible for return shipping costs. If you do not contact us within 10 days of delivery, we will not be able to accept the return or issue a refund.
HANDMADE DISCLAIMER
All of our items are handmade, which means small variations and imperfections are normal and part of what makes each piece unique.
These may include tiny bubbles, subtle differences in color compared to how an item appears on screen, or minor marks that do not affect the overall aesthetic or functionality of the piece.
Returns will not be accepted based solely on these normal handmade characteristics.
DAMAGE & CARE
We do not replace items that are damaged due to mishandling, normal wear and tear, or breakage after the item has been received by the customer.
This includes:
- Lost earrings
- Items damaged from bending, pulling, or scratching
- Fragile components broken due to rough handling
Please handle your pieces with care, especially items with delicate components such as jump rings.
SHIPPING LIABILITY
Once your order has been shipped, we are not responsible for delays, loss, or damage caused by Canada Post or another shipping carrier.
We do not offer refunds for:
- Lost packages
- Delayed deliveries
- Stolen items
If you have concerns about your shipment, please reach out to us and we will do our best to help.
U.S. CUSTOMERS — DUTIES & TARIFFS
Orders shipped to the United States may be subject to import duties, tariffs, taxes, or customs fees upon arrival. These charges are not included at checkout and are the responsibility of the customer.
If you choose not to pay these fees and your package is returned to us:
- Original shipping costs will not be refunded.
- Return shipping and any applicable customs charges will be deducted from your refund.
- If the package is abandoned and is not returned to us, no refund will be issued.
- If a handmade item, including charm jewelry, cannot be resold after being returned, we will offer a 50% refund.
We recommend checking your local import requirements or contacting your customs office before placing an order.
DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us within 5 business days if your item is defective, damaged, or incorrect.
We will review the issue and work with you to find an appropriate resolution.
FINAL SALE
We do not accept returns or issue refunds for:
- Sale items
- Gift cards
REFUNDS
Once we receive and inspect your return, we will notify you of the approval status.
If your return is approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@jennybefree.com.